UpCloud is a Finnish high-performance cloud service provider with a focus on customer experience. I am part of the customer support team, solving a range of issues across all levels via live chat.
- Feb2023 - PresentUpCloudTechnical Support Specialist
- Oct2021 - Feb2023LV=Desktop Support Engineer
LV= is a UK-based finance company known for providing a range of investment and pension products. Provided technical support, resolving software and hardware issues for internal users.
- Nov2020 - Oct2021Career breakTravelled, recharged, got married
Travelled to Maldives, Armenia, Georgia, and the UAE.
- Aug2019 - Oct2020Myrtle SoftwareSysOps Engineer
Myrtle Software specialises in FPGA solutions in tandem with bespoke software. Managed IT aspects including infrastructure, security, and internal support.
- Feb2018 - Aug2019MetailTechOps Engineer
Metail is a technology company offering fashion and retail tech solutions. Provided tech support internally and managed a couple of server racks, taking responsibilities from senior DevOps engineers.
- Nov2016 - Feb2018ARMService Desk Analyst / Desktop Support
ARM is a global leader in semiconductor and software design. Resolved incidents and requests via tickets and phone (internal).
- Oct2014 - Nov2016Hanwell Solutions (now Ellab)Assistant IT manager
Hanwell offers industry-leading environmental monitoring solutions. I worked alongside the IT manager to run the IT side of the company.
- Aug2014 - Aug2014SubwaySandwich artist
Made sandwiches, and memories.